Privacy Policy

At QW Suites, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, stay with us, or otherwise interact with QW Suites.

 

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name, address, telephone number, and email address

• Reservation and stay information, including arrival and departure dates and room preferences

• Payment and billing information

• Information provided when you contact us, submit an inquiry, or make a special request

• Feedback, reviews, and other communications with us

• Information necessary to provide requested services or accommodate your stay

When you use our website, we may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website usage information.

 

How We Use Your Information

We may use your personal information to:

• Process and manage reservations

• Provide hotel accommodations and guest services

• Process payments and transactions

• Communicate with you regarding your reservation or stay

• Respond to questions, requests, and customer service inquiries

• Improve our website, services, and guest experience

• Send promotional communications where you have consented to receive them

• Prevent fraud and maintain the security of our guests, property, and systems

• Meet legal, regulatory, accounting, and reporting requirements

 

Reservations and Third-Party Booking Services

If you make a reservation through a third-party booking platform, travel agency, or other reservation provider, QW Suites may receive personal information from that provider in order to process and manage your reservation.

Information provided directly to a third-party service is also subject to that company's privacy policy and practices.

 

Payment Information

Payment information may be processed by third-party payment processors and financial institutions. QW Suites takes reasonable measures to protect payment information and does not retain complete payment card information unless necessary and permitted by applicable law and payment-security requirements.

 

Sharing of Personal Information

QW Suites does not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business and provide services to you, including reservation systems, payment processors, website and technology providers, email service providers, and other vendors supporting hotel operations.

These providers are expected to use personal information only for the services they provide on our behalf and to protect it appropriately.

We may also disclose information where required by law, regulation, court order, or lawful government request, or where reasonably necessary to protect the rights, property, safety, or security of QW Suites, our guests, or others.

 

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate properly, understand how visitors use the website, remember preferences, and improve the online experience.

Some third-party services used on our website may also place cookies or use similar technologies. You can manage or disable cookies through your browser settings, although certain website features may not function properly as a result.

 

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal, accounting, tax, security, and business obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

 

Your Privacy Rights

Depending on applicable privacy laws, you may have the right to request access to personal information we hold about you, request corrections to inaccurate information, withdraw consent to certain uses of your information, or request information about how your personal information has been used or disclosed.

Certain information may need to be retained where required by law or for legitimate business purposes.

 

Marketing Communications

If you have agreed to receive promotional emails from QW Suites, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

You may still receive non-promotional communications relating to an existing reservation, transaction, or stay.

 

Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children without the consent of a parent or legal guardian where such consent is required by law.

 

Links to Other Websites

Our website may contain links to third-party websites. QW Suites is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

 

Changes to This Privacy Policy

QW Suites may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way QW Suites handles your personal information, please contact us.